Frequently Asked Questions



GENERAL FAQ


For questions about BlackBerry devices, please refer to this BlackBerry-specific FAQ.


Q. How does RingCredible work?

RingCredible uses Voice over IP (VoIP) technology to make phone calls over your 3G, 4G or WiFi internet connection. Unlike similar apps we do not connect you to another app, but instead call directly to a regular (mobile) phone.

Q. Can I make emergency calls or paid numbers with RingCredible?

No. RingCredible cannot be used for emergency calls and is not a replacement for your telephone in this manner.

Q. How do I call someone using RingCredible?

RingCredible integrates with your contact list, so simply pick a contact from your list or use the keypad to manually dial a number.

RingCredible expects all dialed numbers to be in the correct international phone number notation. This means a leading +, followed by the country code, followed by the rest of the phone number without spaces or other symbols.

For example, the American number +1 (800) 275-2273 should be entered as +18002752273.

Q. Is it also possible to call with RingCredible without WiFi?

Yes, this is possible. However extra costs may be charged by your provider for using 3G/4G (mobile Internet).

Q. When I call from abroad with RingCredible, do I have to pay roaming charges?

When using WiFi no extra costs are charged. When using 3G or 4G mobile internet your provider will determine whether you have to pay roaming charges.

Q. Where can I get news about RingCredible?

Please visit our Facebook page for news and updates regarding RingCredible.


REGISTRATION FAQ


Q. Why do you need my mobile phone number?

We will send an SMS message to your mobile phone which contains your activation code. Your phone number will also be your login and caller ID when using the app.

Please note: All phone numbers, including your own, needs to be in the correct international phone number notation. This means a leading +, followed by the country code, followed by the rest of the phone number without spaces or other symbols.

For example, the American number +1 (800) 275-2273 should be entered as +18002752273.

Q. Why do you need my email address?

A valid email address is necessary for password recovery.

Q. Why do I need an activation code?

The activation code ensures that you are the owner of the mobile phone number you have registered and prevents others from obtaining your phone number and placing calls with your caller ID.

Q. I did not receive the SMS with my activation code! What now?

If you do not receive the SMS with activation code please check the phone number you entered. It should be in international phone number notation.

If your number is correct a technical problem may have occurred while sending your SMS. Please try registering your account again to send a new SMS with your activation code.

If the problem persists, please send us a message using the contact form, including the (approximate) time you tried to register, and we will look into it.


SERVICE & SUPPORT FAQ


Q. Where can I recharge my credits?

In the apps you can use the in-app purchase functions to purchase credit directly. Alternatively, you can login here to recharge your account.

Q. When I try to call I get a "Number incorrect" error. What does this mean?

The number you are dialling is most likely not in international phone number notation. All phone numbers need to be in the correct international phone number notation for RingCredible to reach them. This means a leading +, followed by the country code, followed by the rest of the phone number without spaces or other symbols.

For example, the American number +1 (800) 275-2273 should be entered as +18002752273.

For a list of all possible country codes, please refer to this list.

Q. I forgot my password! How can I recover it?

Please log into our online shop and click on Password Recovery.

Q. I have a new phone number. Can I change the number of my RingCredible account?

Yes. Please send us an email from the address you've registered with to support@ringcredible.com with your original phone number and your new phone number.

Q. I can't reach anyone in my contact list!

The numbers in your contact list are not stored in international phone number notation. All phone numbers need to be in the correct international phone number notation for RingCredible to reach them. This means a leading +, followed by the country code, followed by the rest of the phone number without spaces or other symbols.

For example, the American number +1 (800) 275-2273 should be entered as +18002752273.

Q. My app shows the message Unregistered / Not Registered.
What does this mean?

This error means that the app currently cannot connect to the RingCredible servers. There are three possibilities.

Q. I am connected to WiFi, but I am not able to call.

Your WiFi network may block VoIP services using an internal firewall. Check your router settings or contact the administrator of your network. If you have problems while using 3G/4G please send us a message at support@ringcredible.com and we will look into it.

Q. When I call, I am disconnected immediately, but the app says it is registered.

This problem appears when the numbers you are dialing do not contain country codes.

Q. I am able to call, but I have a bad connection.

The quality of your call depends on the quality of your Internet connection. With unstable 3G/4G or weak WiFi connections, it is possible that the quality of your call varies.

Q. Can I cancel my RingCredible account?

You can cancel your account with us at any time. Please send an email from the address you've registered with to support@ringcredible.com with your phone number and tell us why you would like to cancel.

Q. When I try to call I get a "Connection not possible" error. What does this mean?

Please contact us at support@ringcredible.com and we will assist you in resolving this error.

Contact Support